ARE YOU AN AUTHORIZED HOWARD MILLER DEALER? Yes, we are! HOW DO I SHOP ON-LINE? Shopping with us is easy.  Simply click on the various product links that can be found on our products page, which can be found at the top of the page below the banner.  Click on the link to the item(s) that you wish to purchase.  After you have finished shopping, click the "checkout" button.  All products depicted on our website are actual photos of the products available at the time of posting to our on-line store.  We reserve the right to update model designs, or substitute models or colors whenever these changes represent an equal or better value to our customers.  All sizes of products indicated or shown on the website are those provided by the manufacturer, or have been measured ourselves to the best of our abilities! DO YOU HAVE A PHYSICAL ADDRESS? We do have a "brick and mortar" site: 309 West 23rd Street Ottawa, KS 66067 WHAT IS YOUR PRIVACY POLICY? We consider any information provided to us by our customers to be confidential. This includes names, addresses, telephone numbers, e-mail addresses, and any records maintained by the company concerning customer purchases. Under absolutely no circumstances will this information be shared with third parties. We will only use this information to contact customers concerning various promotional campaigns being conducted by the company. Customers may request the removal of their name from our database at any time. If you have any questions or concerns, feel free to contact us by e-mail at: privacy@clocksamerica.com or by calling (785) 242-4446. DO I RECEIVE A MANUFACTURER WARRANTY? Howard Miller gives every purchaser a limited 2 year warranty on all Grandfather Clocks and a 1 year warranty on all other clocks.  For details, see Howard Miller's policy here.  Replacement or repair can be made through us, or any other dealer worldwide.  To find a dealer near you, look here. WHERE CAN I FIND MY CLOCK MANUAL? Howard Miller offers their manuals online on their site.