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OUR GUARANTEE:
Shopping with us is easy. Simply click on the various product links that
can be found on our products page, which can be found at the top of the page
below the banner. Click on the link to the item(s) that you wish to
purchase. After you have finished shopping, click the "checkout"
button. All products depicted on our website are actual photos of the
products available at the time of posting to our on-line store. We
reserve the right to update model designs, or substitute models or colors
whenever these changes represent an equal or better value to our
customers. All sizes of products indicated or shown on the website have
been supplied by the manufacturer or have been measured by our staff as close
as we are able.
PAYMENT OPTIONS:
Customers may pay for any products ordered on the Clocks
America website in a variety of ways:
1. On-line via PayPal, or
2. On-line via the ordering system with one of the
following credit cards: MasterCard, Visa or Discover.
3. Certified check or by money order, please include
shipping charges and mail payment to:
Sales Department
309 West 23rd Street
Ottawa, KS 66067
4. You can call our sales staff at (785) 242-4446
5. Print out your reciept and come into our store
located at:
309 West 23rd Street
Ottawa, KS 66067
DELIVERY TIME:
Generally it takes 7-10 business days. (Business days are Monday through
Friday, excluding holidays). But, on occasion, it can take as long as 14
business days or longer.
*****Sorry, no international orders.
RETURN POLICY:
We take pride in the products that we offer to our customers. If you receive an
item that has been damaged in any way, please contact us within 10 days.
Once you have notified us that your merchandise was defective, we will provide
you with a Return Merchandise Authorization (RMA). No returns, exchanges
or refunds will be processed without an RMA. The RMA will indicate
whether you should discard the item, or send it back to the distribution
center. In either case, we will replace the product(s) that you ordered
free of charge. (Replacement is subject to item availability. If
exact replacement is not available, replacement will be a comparable item of at
least equal value.) For all non-defective merchandise returns, customers
are required to contact us within 10 days of receiving the order. At this
point, you the customer have the following options: (1) exchange the item for
another product of comparable value or (2) request a refund. Customers
who wish to reach our Sales Team concerning their order may do so via e-mail
at: sales@clocksamerica.com,
or by calling (785) 242-4446. Returns are subject to a 20% restocking fee
and shipping costs.
CANCELLATION POLICY:
All cancelled orders are subject to a 5% cancellation fee.
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